Privacy Policy

At ocu.care, we are committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, register interest in our medical device(s), or interact with our services. By using our website, you agree to the practices described here.

If you do not agree with this Policy, please do not use the website.

1. Information We Collect

We may collect the following categories of information:

1.1. Contact and Identification Information

  • Name, email address (e.g. when you join a presale/waitlist), phone number, organisation/clinic name, and role.

  • Any information you provide through contact forms, demo requests, or support queries.

1.2. Presale / Interest Registration Data

  • Your region/country (to check whether we can supply there).

  • Product(s) or features you are interested in.

  • Preferred use case (e.g. clinic, practice, research).

1.3. Usage and Technical Data

  • IP address, browser type, operating system, device identifiers.

  • Pages visited, time spent, referring pages, and interactions with forms or UI.

  • Cookie and analytics data (see Section 5).

1.4. Data You Voluntarily Provide

  • Messages, comments, or files you send to us.

  • Feedback, surveys, or early-access notes about the device or platform.

Important: This website is primarily for product information and presale interest. Please do not upload or submit patient/clinical/diagnostic images, medical records, or other special category data unless we specifically request it in a secure channel. If you send such data unprompted, we may delete or anonymise it.

2. How We Use Your Information

We use the information we collect to:

  • Register and manage your presale / early-access / waitlist request.

  • Contact you about product availability, regulatory status in your region, and launch timelines.

  • Provide, maintain, and improve our website and related services.

  • Personalise content (for example, show you relevant information based on your country).

  • Analyse how the website is used to improve user experience and our product roadmap.

  • Detect, prevent, and address technical or security issues.

  • Comply with legal and regulatory obligations.

If permitted by law, we may also use your contact details to send you updates, newsletters, or information about related products. You can opt out at any time.

3. Legal Bases (UK/EU GDPR, if applicable)

Where UK/EU data protection law applies, we process your personal data on one or more of the following bases:

  • Consent (e.g. when you opt in to a waitlist or marketing);

  • Contract / pre-contract steps (e.g. handling your presale interest);

  • Legitimate interests (e.g. website security, service improvement, measuring interest);

  • Legal obligations (e.g. responding to lawful requests).

4. How We Share Your Information

We do not sell your personal information.

We may share your data only:

  1. With service providers / processors who help us run the website and communications (e.g. hosting, email, CRM, analytics, payment if we later take deposits). They are contractually required to protect your data.

  2. With authorities or regulators when required by law or to protect our rights, users, or the public.

  3. In a business transaction (merger, acquisition, financing, sale of assets), in which case your information may be transferred as part of that transaction subject to confidentiality.

  4. By your direction or with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • make the site work properly;

  • remember your preferences (e.g. location or cookie choices);

  • analyse traffic and page performance;

  • improve marketing and measure campaign effectiveness.

You can control cookies via your browser settings. Note that disabling some cookies may affect site functionality.

6. Data Security

We use commercially reasonable technical and organisational measures (secure hosting, access controls, encryption where appropriate) to protect your information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal data only for as long as necessary to:

  • deliver the presale / waitlist / early-access service to you;

  • communicate product/regulatory updates;

  • comply with legal, accounting, or reporting requirements.

When data is no longer needed, we will delete or anonymise it.

8. Your Rights

Depending on your location (e.g. UK/EU under UK GDPR/GDPR), you may have the right to:

  • Access: request a copy of the personal data we hold about you;

  • Rectification: ask us to correct inaccurate or incomplete data;

  • Deletion (“right to be forgotten”): request deletion, where we have no overriding lawful basis to keep it;

  • Restriction / Objection: object to or limit certain processing;

  • Portability: request data in a structured, commonly used format;

  • Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at contact@ocu.care. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK).

9. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any data.

10. Children’s Privacy

Our website and presale materials are not intended for children under 13 (or a higher age where local law applies), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International Transfers

Because we may use hosting, email, analytics, or CRM providers located outside your country (including outside the UK/EU), your data may be transferred to countries that do not have the same level of data protection. Where required, we will use appropriate safeguards (such as standard contractual clauses).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective date” above. Your continued use of the website after changes are posted means you accept the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: contact@ocu.care
Company: ocu.care